Auction Terms & Conditions

By bidding in our auction, you agree to the following terms and conditions:

Overview

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Our Catalogue Auctions typically take place every other week. Self-serve absentee bidding opens Monday and is available throughout the week on the Auction Hub. A live online auction takes place the following Thursday starting at 8pm EST, with lots closing as they are sold live.

In the alternating weeks, we typically host live online Pop-Up Discovery Auctions and Virtual Barn Sales. All live events are live-streamed on MHV.live.

We use text alerts to notify SMS subscribers when absentee bidding is open for the week and to send reminders when our live events are starting. You can subscribe to text alerts by clicking the bell icon in the top right corner of this page or when you create your bidder account. You can unsubscribe at any time by replying "STOP" to any of our text messages.

Emails will be sent to email list subscribers throughout the week with information about the auction, the bidding process, and other antiques for sale. You can subscribe to our email list at any time from your account page. You can unsubscribe at any time by clicking "Unsubscribe" on any of our emails. Absentee bidders will receive bid confirmation and outbid notification emails regardless of their subscription status.

Additional marketing and communication about our auctions and sales will happen on our Instagram page, on our Facebook page, and on AuctionZip. Follow along on these platforms for up-to-date news and information.

Auctioneer: Ryan Piccirillo, New Hampshire Auctioneer's License No. 7005

We do not charge a buyer's premium.

All items are sold as-is, in the condition they are in, inclusive of all faults and defects, errors and omissions, seen and unseen, known and unknown. The absence of a condition report does not imply the absence of defects.

Registration

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All bidders must register before participating in our auctions—whether you're bidding live or placing absentee bids. You can register here. We collect basic information needed to verify and contact bidders, but we don't collect payment information at the time of account creation.

Important: After you submit the registration form, you'll receive an email to set up your password and confirm your account. You must complete this step to log in and bid. Be sure to check your spam and promotions folders if you don't see the email.

Bidding

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Once you've completed your registration, you can log in and place absentee bids on the current week's Auction Hub. You can also log in during a live event to place bids in the livestream chat.

Bidding is a binding contract. By placing a bid, you agree to complete your purchase if you're the successful bidder. This means paying your winning bid amount plus any applicable shipping fees. Please only submit bids if you're 100% committed to following through with the purchase of all lots you win. Failure to complete your purchase will result in a permanent ban from our platform.

If you'd like additional information or photos of an item before bidding, please contact us—we're happy to help.

Absentee Bidding

Absentee bids, also known as pre-bids or left bids, allow you to place bids through the Auction Hub before the live auction begins. You can submit absentee bids at any time before the live event starts.

When placing an absentee bid, you'll enter your maximum bid amount (the most you're willing to pay, before shipping) and select one of three bid strategies. Your choice of strategy determines how the current bid is set if you are the high bidder.

🐢 Slow & Steady — Start Low and Let Others Chase You

This strategy is designed for patient bidders who want to keep the current bid as low as possible while still being in the running.

  • If your max bid is $25 or less, the current bid will be set to your full bid amount.
  • If your max bid is over $25, the current bid will be set to $25.
  • If there are competing bids, the current bid will be set to the next highest bid + $10.

This gives you the best chance to win the item for less than your max if no one else bids higher.

⚡ Power Bid — Show Strength and Deter Competition

This strategy sets a stronger opening bid to signal your commitment and discourage other bidders.

  • The current bid will be set to half your max bid, or the next competing bid + $10, whichever is greater.

Power Bid is a great middle ground between starting low and going all in.

♥️ All In — Put Your Full Bid on the Table

This strategy immediately sets the current bid to your full maximum bid amount. Use this when you want to make a strong statement and let everyone know you're serious about winning the item.

Managing Your Absentee Bids

You have full control over your absentee bids before the live auction starts:

  • You can increase your max bid or upgrade your strategy at any time before the live event begins.
  • If you're already the high bidder and place a new max bid with "Slow & Steady," your current bid will stay unchanged if it's already above $25.
  • "Power Bid" and "All In" options are automatically grayed out if they wouldn't change the current bid (for example, if your current bid already meets those thresholds).
  • The button text will change to "Update Strategy" instead of "Confirm Bid" when you're only upgrading your strategy.

Once the live auction begins, your absentee bid will be executed automatically up to your maximum bid if there are competing live bids.

Absentee bids below $1 are not accepted, but there are no reserves unless stated otherwise. We reserve the right to refuse any bid and pass any item.

All successful bidders will be automatically invoiced via the email on file if they win any lot and are expected to pay within 24 hours of receiving the invoice.

Live Bidding

Live bidding takes place in the chat feed of our live video stream. To place a bid, simply enter your bid amount into the chat, and the auctioneer will verbally acknowledge your bid. We reserve the right to refuse any bid and pass any item.

How Live Auctions Work with Absentee Bids

During the live auction, lots will open at the current high absentee bid. If there are competing live bids, the auctioneer will bid on behalf of absentee bidders automatically, up to their maximum bid amount.

In general, the max absentee bid will not be revealed to other bidders. However, we may let live bidders know when their bid approaches or matches a maximum absentee bid. If a live bidder matches the maximum absentee bid, the absentee bidder's bid will be recognized as the high bid, and live bidders will need to advance the bid to take the lead.

For items with no active absentee bids, the auctioneer will offer the item at a starting bid determined at his or her discretion.

Bid Increments and Pacing

During live bidding, our suggested bid increments are as follows:

  • Under $25 — $2 or more
  • $25 to $100 — $5 or more
  • Over $100 — $10 or more

Higher increments may be suggested, and lower increments may be accepted. Sticking to these increments helps keep the auction moving at a fun and speedy pace.

Power bidding (bidding more than the suggested increment) is highly encouraged if you really want an item. It not only helps intimidate competing bidders but also keeps the energy up and gets us through the many items we have to offer.

Special Round Types

Choice rounds offer multiple items "on choice" at the same time. Each item will be shown on screen and described individually before bidding begins. In these rounds, you're bidding on the right to choose as many items as you want to purchase at your high bid price. Don't reveal which item you intend to choose while bidding is in progress. When bidding ends, the high bidder gets first choice of as many items as they want at their high bid price. Runners-up will have successive choice of the remaining items, each at their high bid price. You may request to be returned to at a lower bid amount after other bidders have made their choices, though we typically only do this if requested.

BIN (Buy-It-Now) rounds occur when an item is offered at a set price with no bidding. The first person to claim the item wins it at that price. While we don't require a specific format, typing "BIN," "claim," or "mine" works well.

Reserve items: Some items may be sold with a reserve, which is the minimum dollar amount bidding must reach for the item to sell. If bidding doesn't reach the reserve, the item may be passed or offered at a buy-it-now price.

How Bidding Closes

When active live bidding stops or slows, the auctioneer will do a countdown before announcing an item is sold. If no further bids come in, the auctioneer will enter a "sold" comment into the chat and verbally announce "sold." Like in any auction, bids that come in after the auctioneer has said "sold" will not be accepted. The "sold" chat comment acts as the "fall of the hammer" and determines when the sale is final. If a bid comes in before the "sold" comment, bidding continues as normal; if it comes in after, it won't be counted. We reserve the right to re-open bidding due to technical issues.

If no acceptable bids come in for an item after a reasonable amount of time, the item may be passed. The auctioneer will enter a "pass" comment into the chat. Bids that come in after a pass comment has been entered may be rejected at the auctioneer's discretion.

Invoicing & Payment

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You'll receive an itemized invoice via email directly after each live sale. Payment is due within 24 hours, unless we've agreed otherwise. If payment isn't received within 24 hours, we may send reminders via email, Instagram DM, call, or text.

Failure to pay your invoice (including all shipping fees) or backing out of any portion of it will result in a permanent ban from future auctions and live sales. Delayed payment may also result in delayed shipping.

Payment Methods

We accept a wide variety of payment methods, including all major credit cards, PayPal, Venmo, Apple Pay, Shop Pay, and more. To pay using these options, simply click the "Pay Now" button on your invoice email.

Zelle discount: We offer a 2% discount on orders paid through Zelle, our preferred payment method. Your invoice will include instructions for paying by Zelle. This helps us save on transaction fees, which we really appreciate!

Payment plans: Payment plans are available through Shop Pay Installments, which splits any invoice of $50 or more into four equal payments, automatically billed every two weeks. To use this option, choose Shop Pay at checkout, then select "Pay in 4 installments." We do not offer any other payment plan options.

Cash or check may be accepted for in-person pickup orders, though we generally prefer digital payment.

Pickup & Shipping

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Pickup

In-person pickup is available at our location in Jaffrey, NH. To use this option, select Pickup under Delivery on the checkout page.

You can take as long as you need to pick up your order, as long as it's paid in full. Since our warehousing space is limited, we appreciate it when you pick up your items as soon as possible.

We don't have set pickup hours. Please contact us to schedule a pickup time and allow at least two hours' notice before coming to collect your items. If we're unavailable to meet you, your items may be left in a secure location for you to retrieve.

Shipping & Handling

Winning bids don't include the cost of shipping and handling. We ship to the United States only but may be able to accommodate international shipping with prior approval.

Shipping costs are based on package weight, size, number of items, packing supplies needed for safe delivery, insurance (when needed), and handling time.

Standard Shipping Rates

  • Packages under 1lb: $6 - $8
  • Packages over 1lb: $12 - $20
  • Large, heavy, or long-distance packages: $20 - $40

We make every effort to package all items in a single box, but some orders may need to be split into multiple boxes to protect delicate items, or due to weight and size limitations, which may result in additional charges.

We ship using USPS and UPS, and we always use the most affordable service available. Expedited shipping is available for an additional charge.

Shipping Timeline

Shipping typically occurs the day following the live sale for orders paid by 2pm EST on that day, though this isn't guaranteed. Orders paid after that time will typically be shipped the day of payment if paid before 2pm, or the following day if paid after 2pm. You'll automatically receive tracking information via email. Please note that even if orders are marked as shipped, there can sometimes be a delay before packages are dropped off with the carrier.

We can't guarantee delivery speed once packages have been accepted by the carrier, and we're not responsible for lost or stolen packages.

Open Boxes

Open Boxes let you combine multiple orders and save on shipping costs. When you start an open box, your items will be stored at our facility until you're ready to ship everything together. To start an open box, select Ship to Me under Delivery at checkout, then choose Open Box (Hold Shipping) under Shipping method.

Once you have an active open box, you can add items from future orders to it by selecting Open Box (Hold Shipping) as your shipping method at checkout. We'll combine the new items with your existing box.

When you're ready to ship everything, simply choose the standard shipping rate as your shipping method at checkout, and all your items will be shipped together. If you want to ship your open box items before placing another order, contact us for a shipping invoice.

Returns and Refunds

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All items are sold as-is with no guarantees or warranties of any kind—inclusive of all faults, defects, errors, and omissions, seen and unseen, known and unknown. Returns are not accepted. The majority of items we sell are vintage or antique and will show signs of use and wear. Please pay careful attention to the description of each item, including any photographs or live video footage, before bidding. The time to ask questions about condition is before you place your bid. We make our best effort to accurately and completely describe all items and will never willfully misrepresent an item.

Exceptions: Returns will be accepted for any item we claim is gold or silver if it turns out not to be. Please reach out to us for approval before returning any item.

Returns or refunds may be available if an item is damaged in shipping due to inadequate packaging. This will be evaluated on a case-by-case basis. It may be necessary to process an insurance claim before a refund is issued. You may be required to retain all damaged items and packaging materials until the insurance claim is processed. If you discard these items, your refund may be forfeited.

Memory Hole Vintage is not responsible for lost, stolen, or delayed shipments once they've been accepted by the carrier.