By bidding in our auction, you agree to the following terms and conditions:

Live auctions are held virtually in a live-streamed video event on our website every Thursday at 8pm EST. Self-serve absentee bidding is available throughout the week on the Auction Hub. Other live sales and auctions may happen at other times during the week.

We use text alerts to notify SMS subscribers when absentee bidding is open for the week, and to send reminders when our live auction is starting. You can subscribe to text alerts by clicking the bell icon in the top right corner of this page. You can also subscribe to text alerts when you create your bidder account. You can unsubscribe at any time by replying "STOP" to any of our text messages.

Emails will be sent to email list subscribers throughout the week with information about the auction, the bidding process, and other antiques for sale. You can subscribe to our email list at any time from your account page. You can unsubscribe at any time by clicking "Unsubscribe" on any of our emails. Absentee bidders will receive bid confirmation and outbid notification emails regardless of their subscription status.

Additional marketing and communication about our auctions and sales will happen on our Instagram page, on our Facebook page, and on AuctionZip. Follow along on these platforms for up-to-date news and information.

Auctioneer: Ryan Piccirillo, New Hampshire Auctioneer's License No. 7005

We do not charge a buyer's premium.

All items are sold as-is, in the condition they are in, inclusive of all faults and defects, errors and omissions, seen and unseen, known and unknown.

Registration

All bidders must register before bidding in one of our auctions, including live bidding and absentee bidding. This can be done on the registration page here. We collect basic information needed to verify and contact bidders, but we do not collect payment information at the time of account creation.

Important: When you submit the initial registration form, an email will be sent to your email address to set up your password and confirm your account. You must complete this step, otherwise you will not be able to log in or bid. Be sure to check your spam and promotions folders if you do not see this email.

Once you have completed your registration, you can log in with your account credentials and place absentee bids on that week's Auction Hub. You can also log in at the time of a live show to place bids in the livestream chat.

Bidding

Bidding is a binding contract to complete your purchase if you are the successful bidder. By bidding, you agree to pay your maximum bid amount, as well as any applicable shipping fees that may apply. Please do not submit any bids if you are not 100% committed to following through with the purchase of all lots on which you are the winning bidder. Failure to follow through with your purchase will result in a permanent ban from our platform.

If you would like additional information or photos of an item prior to bidding, please contact us.

Minimum bids are advertised prior to each auction. Bids below our minimum advertised bid may be considered, but we reserve the right to refuse these bids and pass the item.

All successful bidders will be automatically invoiced via the email on file if they win any lot, and are expected to pay within 24-hours of the sending of the invoice.

Absentee Bids

Absentee Bids, also known as left bids or pre-bids, allow for bidders to place bids prior to the live auction. Bidders may submit absentee bids directly on the Auction Hub for the week.

Absentee bidders may submit absentee bids right up to and even during a live sale, but please note that bids submitted after the show has begun may not be seen in time to execute said bids. It is best to submit bids as early as possible.

We recommend that you submit your true maximum bid (the most you are willing to spend, before shipping) for each item you are interested in. This gives you the best chance of winning.

The current bid of an item will be displayed for items with active absentee bids. If you place an absentee bid on an item with no active bids, the current bid will become 65% of your maximum bid, or $25, whichever is greater. This allows for you to submit your maximum bid, while still having an opportunity to get the item for a better price. If your absentee bids is $25 or less, the current bid will become the full amount of your absentee bid. If there are competing absentee bids, the current bid will be advanced in $10 increments up to the maximum bid.

During the live auction, lots will be opened at the current high absentee bid, and the auctioneer will bid on the absentee bidder's behalf up to their max bid if there are competing live bids. In general, the max absentee bid will not be revealed to other bidders. However, we may reveal to live bidders when their bid approaches or matches a maximum absentee bid. If a live-bidder matches the maximum absentee bid, the absentee bidder's bid will be recognized as the high bid, and live bidders will need to advance the bid to hold the high bid. The video of each auction is available on-demand following a live show, so bidders may verify that their bids were legitimately executed.

Live Bidding

Live bidding takes place in the chat feed of the live video. To place a bid, enter your bid amount into the chat and your bid will be verbally acknowledged by the auctioneer. We reserve the right to refuse any bid and pass any item.

Items that have current absentee bids will be opened at the current amount, and the auctioneer will bid on behalf of absentee bidders up to their max bid if there are competing live bids. Minimum bids will be accepted for items that have no active absentee bids, though the auctioneer may ask a higher amount during the initial bidding round.

During live bidding, our suggested bid increments (the amount a competing bid should advance the current bid) are as follows:

• Under $25 - $2 or more
• $25 to $100 - $5 or more
• Over $100 - $10 or more

Higher increments may be suggested, and lower increments may be accepted. In general, sticking to these increments helps us to keep the auction going at a fun and speedy pace.

Power bidding (bidding more than the start bid or more than the increment) is highly encouraged if you really want an item. Not only does this practice help to scare away other bidders, but it also helps to keep up the pace and get through the many items we have to sell.

Choice rounds will offer multiple items "on choice" at the same time. The items will be shown on screen and described individually before bidding begins. In these rounds, bidders are bidding on the right to choose as many of the current items up for sale as they wish to purchase at their high bid amount. Bidders should not reveal which item they intend to choose while bidding is in progress. When bidding concludes, the high bidder will have first choice of as many of the items as they want, each at their high bid price. Runners up will have successive choice of remaining items, each at their high bid price. Bidders in these rounds may request for the auctioneer to return to them at a lower bid amount after other bidders have been given choice, though we typically only do this if requested.

BIN or "buy-it-now" rounds sometimes occur where an item is offered at a set price with no bidding. The first person to claim the item wins it at the specified price. While we don't have a mandatory claim format, typing "BIN" or "claim" or "mine" is a good practice.

Some items may be sold with reserve. A reserve is the minimum dollar amount bidding must reach for the item to sell. If bidding does not reach the reserve amount, the item may be passed, or offered at a buy-it-now price.

When active live bidding stops or slows, the auctioneer will do a countdown before announcing an item is sold. If no further bids come in at the end of the countdown, the auctioneer will enter a "sold" comment into the chat and verbally announce "sold." Like in any auction, if a bid comes in after the auctioneer has said sold, that bid will not be accepted. In this case, the "sold" chat comment will act as the "fall of the hammer" and be the determiner of when the sale is final. If a bid comes in before the "sold" comment, bidding will continue as normal; if it comes in after, it will not be counted. We reserve the right to re-open bidding due to technical issues.

If no acceptable bids come in for an item after a reasonable amount of time, the item may be passed. The auctioneer will enter a "pass" comment into the chat. Bids that come in after a pass comment has been entered may be rejected at the auctioneer's discretion.

Invoicing & Payment

An itemized invoice will be emailed to your email address on file directly following each live sale. Invoice payment is due within 24 hours of the sending of this invoice, unless otherwise specified or agreed upon. Invoice reminders may be sent via email, Instagram direct message, call, or text if payment is not received within 24 hours.

Failure to pay your invoice, including all applicable shipping fees, or backing out of any portion of it, will result in a permanent ban from future auctions and live sales.

Delayed payment may result in delayed shipping.

We accept a wide variety of payment methods, including all major credit cards, PayPal, Venmo, Apple Pay, Shop Pay, and more. To pay by these options, click the "Pay Now" button on your invoice email.

We offer a 2% discount on orders paid for by Zelle, our preferred payment method. Your invoice will include instructions for how to pay by Zelle. Paying by Zelle saves us significant costs on transaction fees.

Payment plans are available through Shop Pay Installments, which splits any invoice of $50 or more into four equal payments, to be automatically billed every two weeks until the balance is paid. To select this, choose Shop Pay at checkout, and then choose "Pay in 4 installments." We do not offer any kind of payment plan other than this method.

Cash or check may be accepted for in-person pick up orders, however, we generally prefer digital payment.

Pick-Up

In person pick-up is available here in Jaffrey, NH. Please select Pick Up / Open Box on the checkout page if you would like to use this option.

Buyers have as long as they like to pick up an order in person as long as the order is paid in full. Our warehousing space is limited, so please try to pick up your orders as soon as possible.

We do not have set pick-up times. Please contact us to schedule pick up, and allow at least two hours notice before coming to collect your items. In the event we are unavailable to meet you, your items may be left in a secure location for you to retrieve.

Shipping & Handling

Winning bids do not include the cost of shipping and handling. We ship to the United States only, but may be able to accommodate international shipping with prior approval.

The billed cost of shipping is determined by the weight of the package, the size of the package, the amount of items purchased, the amount of shipping supplies used to safely pack the items, additional shipping insurance as needed, and handling time.

Basic shipping rates are as follows:

• Packages under 1lb, $6 - $8
• Packages over 1b, $12 - $20
• Packages that are large, heavy, or are being shipped far from NH, $20 - $40

The cost of shipping is capped at $40 per box to buyers in the lower 48 United States. In the event that an order must be split up into multiple boxes, each box will have a $40 per box shipping cap. Orders shipped to other US states and territories will not have a shipping cap.

We ship using the United States Postal Service (USPS) and UPS, and use the most affordable service available. Expedited shipping is available for an additional charge.

Shipping typically takes place on the day following the live sale for orders paid for by 2pm EST on that day, although this is not guaranteed. Orders placed after that time will typically be shipped the day of payment, if made before 2pm. You will be automatically emailed your tracking information. Please note that although orders may be marked as shipped, there can sometimes be a delay before packages are dropped off with the carrier.

We make no guarantees as to the delivery speed of packages once they have been accepted by the carrier. We are not responsible for lost or stolen packages.

Open Boxes are available for eligible orders. Starting an open box means that your order will not be shipped, but will be stored here and combined and shipped with future orders to save on the overall shipping cost. To start an open box, please select Pick Up / Open Box at checkout. If you have an active open box, subsequent auction orders will include a shipping charge that covers all un-shipped open box items. To close your box, and ship these items, simply choose shipping at checkout, and all of your items will be shipped. To add the new order to your open box, simply select Pick Up / Open Box again.  Please note that per-box shipping price caps do not apply to open boxes.

Returns and Refunds

All items are sold as-is with no guarantees or warranties of any kind, inclusive of all faults and defects, errors and omissions, seen and unseen, known and unknown. Returns are not accepted. The majority of the items we sell are vintage or antique and therefore will have some signs of use and wear. Pay careful attention to the description of each item, including any photographs or live video footage, before purchasing. The time to ask questions about condition is prior to bidding. We make our best effort to accurately and completely describe the condition of all items and will never willfully misrepresent an item.

Returns will be accepted for any item that we claim is gold or silver if it turns out not to be so. Please reach out to us to for approval before returning any item.

Returns or refunds may be available if an item is damaged in shipping due to inadequate packaging. This will be evaluated on a case by case basis. It may be necessary to process an insurance claim before a refund is issued. You may be required to retain all damaged items and packaging materials until the insurance claim is processed. If you discard these items, your refund may be forfeited.

Memory Hole Vintage is not responsible for lost, stolen, or delayed shipments once they have been accepted by the carrier.